I don't have a Paypal account
We accept major credit cards. To pay by credit card still click on 'Checkout with Paypal'. You will be able to select 'pay by credit/debit card' in the next step.
For an overview of accepted payment methods click here
I want to change my shipping address
If you pay with Paypal our system pulls the shipping address from your Paypal account. There's two options how you can add a different shipping address:
1. Click 'Checkout with Paypal' and choose 'pay by credit/debit card' in the next step. You will be able to enter your shipping address manually
2. Pay with Paypal but put your shipping address in the comment box at checkout. Our sales office will allocate the shipping address accordingly. Please note that you will have to do that with each order placed.
What's the minimum order quantity?
For products out of our online store we require our customers to order at least 3 pieces. You can mix and match sizes and designs
We require a minimum order of 20 pieces for custom face masks
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What is the difference between a cotton/cloth face mask and your protective Masx Tech mask?
Masx Tech protective masks have been tested and have an extra layer of an anti-bacterial and waterproof coating which prevents vapors and droplets from entering the mask. As for a plain cotton mask is just a cover with no protection and may reduce the likelihood of transmitting the diseases and infections by the wearer.
Where do you ship to and how long does it take?
We ship worldwide with FedEx. Our total processing time is around 7-10 days. It may be longer for orders over 100 pieces or during Holidays.
I've seen a design on social media but can't find it on the online store
Sometimes we showcase custom designs or limited designs. Feel free to message us on firstname.lastname@example.org and we'll give you instructions on how to order.
What's different between the Regular & the Light Masx?
Double layer dry-fit protective face mask
· Inner layer: Nanoparticle treatment using Zinc Oxide provides 99.9% antibacterial protection and deodorizing properties.
Single layer Dry-fit protective face mask made from the outer layer of the Masx Regular
· Fluid repellent coating prevents vapors and droplet-borne organisms from entering mask and provides PM2.5 filtration
· Ideal for travelers and active people
What happens after I washed my Masx 30 times?
It's not like you have to throw your Masx away - that would be against our ethics. However be aware that the liquid repellent coating may degrade. Colors, fit and other fabric qualities remain intact.