FAQs

I don't have a Paypal account

We accept major credit cards. To pay by credit card still click on 'Checkout with Paypal'. You will be able to select 'pay by credit/debit card' in the next step.

For an overview of accepted payment methods click here

I want to change my shipping address

If you pay with Paypal our system pulls the shipping address from your Paypal account. There's two options how you can add a different shipping address:

1. Click 'Checkout with Paypal' and choose 'pay by credit/debit card' in the next step. You will be able to enter your shipping address manually

2. Pay with Paypal but put your shipping address in the comment box at checkout. Our sales office will allocate the shipping address accordingly. Please note that you will have to do that with each order placed.

What is the difference between a cotton/cloth face mask and your  protective Masx Tech mask?

Masx Tech protective masks have been tested and have an extra layer of an anti-bacterial and waterproof coating which prevents vapors and droplets from entering the mask. As for a plain cotton mask is just a cover with no protection and may reduce the likelihood of transmitting the diseases and infections by the wearer. 

What's the minimum order quantity?

For products out of our online store we require our customers to order at least 3 pieces. You can mix and match sizes and designs

We require a minimum order of 20 pieces for custom face masks

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I've seen a design on social media but can't find it on the online store

Sometimes we showcase custom designs or limited designs. Feel free to message us on sales@masx-tech.com and we'll give you instructions on how to order.

Where do you ship to and how long does it take?

We ship worldwide with FedEx. Our total processing time is around 7-14 days. It may be longer for orders over 200 pieces.

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We use recycled materials